Terms & Conditions

1 Definitions

In these Terms, the following words carry the meanings assigned to them here:

• "Cindermark", "we", "us", "our" — refers to the advisory business operating under the name Cindermark, with its registered address at Suite 12-3, Menara Mudajaya, Mutiara Damansara, 47810 Petaling Jaya, Selangor, Malaysia.
• "Services" — refers to the advisory sessions, programmes, and related deliverables offered by Cindermark as described on this website.
• "User", "you", "your" — refers to any person who visits this website or engages with our services.
• "Content" — refers to all materials published on this website, including text, images, templates, and session notes.
• "Agreement" — refers to these Terms & Conditions, together with any written engagement letter or service agreement entered into between you and Cindermark.
• "Engagement" — refers to a confirmed and paid booking for one or more advisory sessions or a programme.

2 Acceptance of Terms

By accessing this website, submitting an enquiry, or engaging any of our services, you confirm that you:

• Are at least 18 years of age, or have the consent of a parent or guardian.
• Have the legal capacity to enter into a binding agreement.
• Have read and agree to be bound by these Terms.

If you are acting on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

3 Service Description

Cindermark provides business advisory services focused on data-informed decision practices for teams and organisations. Our current service offerings include:

• Decision Clarity Session — a single advisory session with a written summary note. Priced at RM 520.
• Reporting Habits Advisory — a four-session engagement with templates for reporting and review. Priced at RM 2,300.
• Data Practice Programme — an eleven-session engagement with playbooks, structured review, and coaching. Priced at RM 4,600.

Service availability is subject to Cindermark's capacity and scheduling. We reserve the right to modify service descriptions or suspend offerings with reasonable notice.

Our services are available to clients based in Malaysia and internationally, subject to logistical and scheduling feasibility. Sessions may be conducted in person (Petaling Jaya) or remotely.

4 User Responsibilities

When using this website or engaging our services, you agree to:

• Provide accurate information when submitting enquiries or entering into engagements.
• Engage with sessions in good faith and with reasonable preparation.
• Respect the time and materials allocated to your engagement.
• Not reproduce, resell, or distribute session materials or deliverables to third parties without prior written permission.
• Refrain from using this website or its content for any unlawful purpose.
• Not attempt to disrupt the operation of this website through technical interference.

5 Intellectual Property

All content published on this website — including text, structure, templates, graphics, and advisory frameworks — remains the intellectual property of Cindermark unless otherwise stated.

Deliverables produced as part of an engagement (such as summary notes, templates, and playbooks) are provided to you for your organisation's internal use. You may not publish, reproduce, or commercialise these materials without written agreement.

Nothing in these Terms transfers any intellectual property rights to you beyond the limited, non-exclusive, non-transferable licence to use deliverables for your internal business purposes.

6 Payment Terms

• All fees are quoted and invoiced in Malaysian Ringgit (RM).
• Payment terms will be specified in the engagement confirmation or invoice issued to you.
• Sessions commence only upon receipt of payment or written confirmation of a payment arrangement.
• Cancellations by the client with more than 48 hours' notice will be considered for rescheduling or a service credit. Cancellations with less than 48 hours' notice may not be eligible for rescheduling without additional charge.
• We do not offer monetary refunds after a session has been delivered. Any concerns about service quality should be raised within 7 days of the relevant session.
• Prices may be revised for future engagements. Confirmed and invoiced engagements are not subject to retrospective price changes.

7 Service Delivery Terms

• Sessions are scheduled by mutual agreement and confirmation by both parties.
• The scope of each engagement is described at the point of booking. Requests to expand scope during an engagement may result in revised pricing.
• We will make reasonable efforts to keep to agreed timelines. Delays caused by the client's availability or delayed input may affect overall programme timing.
• Deliverables such as summary notes, templates, and playbooks will be provided digitally after the relevant session or programme milestone.
• Information shared by the client during sessions will be treated with discretion and will not be disclosed to third parties, except where required by law.

8 Disclaimers

Our services are advisory in nature. They are designed to help teams work more effectively with information and reporting practices. They do not constitute financial, legal, medical, or other regulated professional advice.

We do not make any representation that our services will produce specific business outcomes. The application of advice and recommendations remains at the discretion of the client organisation.

This website and its content are provided on an "as is" basis. We make no warranties as to completeness, accuracy, or fitness for a particular purpose beyond what is expressly stated.

9 Limitation of Liability

To the extent permitted by Malaysian law, Cindermark's total liability for any claim arising from the use of our website or services shall not exceed the amount paid by you for the relevant engagement.

We are not liable for indirect, consequential, or incidental losses including loss of revenue, loss of data, or reputational damage.

We are not liable for delays or failures in performance caused by circumstances outside our reasonable control, including network disruptions, illness, natural events, or actions of third-party service providers.

10 Indemnification

You agree to indemnify and hold Cindermark harmless from any claims, losses, or expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of this website, or any third-party claim resulting from your actions in connection with our services.

11 Termination

Either party may terminate an engagement by providing written notice. In the event of early termination:

• Sessions already completed will be invoiced at the session rate applicable to the programme selected.
• Deliverables for completed sessions will be provided.
• Remaining sessions will be cancelled without further obligation, subject to payment for completed work.

We reserve the right to suspend or terminate access to this website for any user who breaches these Terms. Provisions relating to intellectual property, disclaimers, and liability survive termination.

12 Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

We encourage parties to seek informal resolution before pursuing formal proceedings. Please contact us at [email protected] to raise any concern. We will acknowledge contact within 5 business days and endeavour to resolve matters in good faith.

13 General Provisions

• Entire agreement: These Terms, together with any written engagement letter, constitute the full agreement between the parties on the matters described.
• Severability: If any provision is found to be unenforceable, the remaining provisions continue in force.
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in future.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a business transfer or restructuring.
• Notices: Formal notices under these Terms should be sent in writing to the address below or by email to [email protected].

14 Changes to These Terms

We may update these Terms from time to time. Changes will be reflected by an updated date at the top of this page. Continued use of this website after changes are posted constitutes acceptance. For material changes affecting active engagements, we will notify you directly.

15 Contact

For questions about these Terms or to raise a concern, contact our legal correspondence address: